About customer service issues

Discussion in 'Discussion' started by cirpo58, Jun 8, 2017.

  1. cirpo58

    cirpo58 Member

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    This was posted by Tom King yesterday on TGP:
     
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  2. Atomic Amps

    Atomic Amps Administrator Staff Member

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    Thanks for posting, cipro58. You beat me to it. Very excited about what's happening behind the scenes in the support and product development areas. More to come.
     
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  3. cirpo58

    cirpo58 Member

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  4. cirpo58

    cirpo58 Member

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    Tom, I sent this email to support@atomicamps.com three times since june 8th, without effect. I even wrote same message to FB page.
    I just bought AA12 from Anderton Uk, since I'm living in Italy.
    Twice during a rehearsal session its volume dropped some db firts, evidenced a big resounding spring reverb sound on all presets second and finally muted, remaining turned on and apparently functional but without any sound.
    I turned it off and on again, it worked properly for 10 minutes and then muted again.
    I turned it off and changed power socket on the power strip and again it worked perfectly.
    I'm using a power adapter running at 12v 1,5 A.
    What you suggest? Power strip socket problem?
    You suggest installing beta firmware 4.1.2?
    Thanks
    Maurizio

    Can you help me^
    Thanks
    Maurizio
     
  5. cirpo58

    cirpo58 Member

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    Tom emailed me today.
    Thanks Tom.
     

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