AMPLIFIRE 12 Could not restore assets

Discussion in 'Support & Bug Reporting' started by Andrew Eppich-Stevens, Jun 1, 2017.

  1. cirpo58

    cirpo58 Member

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    Some update on this matter?
    Thanks
     
  2. Dayron

    Dayron Member

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    I have received a mail back from Tom:june 12th

    Hi Chris,

    Thanks for writing in and sorry to hear that your having an issue with your AF12. Send me your number and a good time to contact you so we can troubleshoot this issue and get you back up and running ASAP.

    Best,

    Tom

    I have sent another mail with the question for an .afu firmware file.
    I think when doing the automatic update, when the amplifire reboots, it looses connection with the software, but can't reconnect it back (so time out)
    If using a firmware file from your PC so not through the .exe (automatic) but a seperate file, i think it might push it through, as i think it won't have to reconnect. as the file is being pushed through as a whole.

    I might be totally wrong, and all i do is guessing, and trying to get it back to running. But that's my logical explanation of the problem.
     
  3. Dayron

    Dayron Member

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    Still no response.
    Monday i'll be forced to send my amplifire back to Andertons, who will then send them back to the US...
    Who knows how long i will be without an amp (it's not a backup, it's my main and only amp).

    It started good with a quick response, but then echoes...
     
  4. Dayron

    Dayron Member

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    Update: No word back from Atomic, i've sent my unit back to Andertons, and i'll receive a brand new one in a couple days.
    Nice that Tom and Andertons have made those deals, otherwise i would have had to wait a couple weeks. Thumbs up for Atomic there!

    For sale: Atomic Amplifire 12, brand new, unopened in box, including M.Britt and Fremen Presets, 750€.
     
  5. Anthony Newcomb

    Anthony Newcomb Well-Known Member

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    So are you now selling your Andertons replacement?
     
  6. Dayron

    Dayron Member

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    That is right Anthony, i made up my mind to sell it a few ago already, it's dumb that that problem happened, but it wouldn't have changed my mind.
    I'm going for the Helix LT. I think that it will have more of the features that i hoped for in the Amplifire12. I loved the sound and feel of the Amplifire12, but it's too much tweaking for me to get effects right, and where to put them. I rather take lesser good quality sound and more/easier effects, but that's me personally :)
     
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  7. Andrew Eppich-Stevens

    Andrew Eppich-Stevens Member

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    So I ended up having to send it back to Atomic and they fixed it and sent it back. Didnt find out what the problem was.
     
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  8. Anthony Newcomb

    Anthony Newcomb Well-Known Member

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    That's great to hear, glad they got you back up and running ;)
     

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