Editor Slow

Discussion in 'Support & Bug Reporting' started by Dagwin, May 2, 2019.

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  1. Dagwin

    Dagwin Well-Known Member

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    I have a new AA6 (sold my AA3) and am working on creating some extra presets.
    The editor seems to be a lot slower than I was used to.
    Selecting another block in a preset takes several seconds, sometimes up to 10 seconds.
    If I select another preset, the sound changes (almost) immediately, but it takes again several seconds for the settings of the block to change.
    If I want to select in the CAB block to select a user IR, it takes several seconds before the drop down list pops up.
    This quickly gets annoying when you have a lot of editing to do (like copying block parameters from existing presets to new presets, which needs to be done one by one).

    I cannot remember all this was the case with my AA3.
    Is this normal behavior ?

    Must mention that I have another laptop now, but it is freshly installed and a lot more powerful than the previous one.

    P.S. Impossible to create this post with Google Chrome, had to switch to Internet Explorer...
     
  2. Jace Nuzback

    Jace Nuzback Senior Member

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    That's certainly not normal.
    Have you tried simply restarting both the device and the computer?
    You might try deleting the current editor and downloading it again:
    https://atomicamps.com/atomic-amps-support/
    After you launch the downloaded editor go to FILE-UPDATE FIRMWARE.
    Let me know your results.
    Jace
     
  3. Dagwin

    Dagwin Well-Known Member

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    Hi Jace. Computer and device have been restarted countless times since I got the AA6 ;-)
    I already had the latest editor, but downloaded it again anyway. Triggered the firmware upgrade and it started, but nothing actually happened as I upgraded the firmware right after I received the unit.
    I did restore the last backup I made from my AA3, could this have somehting to do with it ?
    Any other suggestions ?
     
  4. Jace Nuzback

    Jace Nuzback Senior Member

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    Try loading the factory backup System Restore file.
    It can be downloaded from this page:
    https://atomicamps.com/atomic-amps-support/
    You load it just like you loaded your AA3 backup file.
    See if the lag is gone in the editor once you load it.
    Jace
     
  5. Dagwin

    Dagwin Well-Known Member

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    Sorry for not getting back sooner. Issue was two-fold apparently: my new laptop does not play nice with an external screen attached and the laptop screen inactive. There is a noticable lag in most applications. Do it on the laptop with screen attached or with both laptop screen and external screen active, it works fine. I also did a restore to factory presets.
    It works fine now, don't know which of the two solved it...
     
  6. Jace Nuzback

    Jace Nuzback Senior Member

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    Glad you got it working.
    Jace
     
  7. RobPhoboS

    RobPhoboS Member

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    Hey Jace,

    I have my original AA3, and I've just updated both firmware and software to current releases (as I've not used my one for nearly 2 years!).
    I'm getting unusable lag with the software which I never had before (anywhere from 7 - 15 seconds delay).
    I tried putting the original presets on, restarting etc (as suggested) this helped a little but of course I needed my own presets and then it's terrible again.

    Please note I didn't have these issues before (perhaps last version I used was 5.0.3.1), my machine has up-to-date drivers (GPU 1070Ti, i7 4.5ghz, 16gb ram) as it's used a lot for VR gaming.

    Cheers for any help.
     
  8. Jace Nuzback

    Jace Nuzback Senior Member

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    I'm not sure what would cause that. You might try a different USB cable and port.
    You might also delete the editor application then download it again and reinstall.
    If you have the ability to try it on another computer you should see if it exhibits
    the same issue.
    Jace
     
  9. slateboy

    slateboy Senior Member

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    I have experienced similar when using the connected editor and playing with an external midi controller (cc for wha or volume) at the same time. My guess here is that some kind of data input buffer or processing thread allocates its priority away from the incoming usb data to that of the midi data. I might be totally wrong but this is how it seems on my AA3 and sounds similar to your issue. Cant offer a solution other than dont play with the midi stuff too much when using the editor. Usually disconnecting the usb and reconnecting so the editor re+syncs gets me going again.
     
  10. RobPhoboS

    RobPhoboS Member

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    Hi guys, cheers for the input.
    I'm on Win 10 (latest updates), and have a couple of downloads of the editor EXE, and it's the same problem.
    Also my midi controller hasn't been connected to my computer for about 5 years ! (when i was win 7).

    I did try another USB port, in fact a USB card in the back of the computer but I'll happily try a different cable and all of the various ports on my machine.
    I presume it prefers USB 2 over USB 3 ?
     
  11. RobPhoboS

    RobPhoboS Member

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    Ah ha, I disconnected my sim racing stuff (just in case!) and tried 2 different USB 2 ports, 1 on the front and another on the rear.
    Seems to be good now !
    :cool:
     

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