I sent my AA12 in for repair

Discussion in 'Support & Bug Reporting' started by lowlandr, Aug 7, 2019.

Tags:
  1. lowlandr

    lowlandr Member

    Joined:
    Jun 11, 2019
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    I suffered a power surge that took out my AA12 so I got an RMA and shipped it in for (non-warranty) repair a couple of weeks ago.
    I got no confirmation that it was even received and a follow up email to support has not been answered.
    Should I be concerned? Does anyone know the average turn around or what to expect?

    Thanks
     
  2. JoeInOttawa

    JoeInOttawa Senior Member

    Joined:
    May 16, 2017
    Messages:
    267
    Likes Received:
    86
    Trophy Points:
    28
  3. Jace Nuzback

    Jace Nuzback Senior Member

    Joined:
    Apr 9, 2017
    Messages:
    1,073
    Likes Received:
    730
    Trophy Points:
    113
    Occupation:
    Product Specialist Atomic Amps
    Home Page:
    Dallas,
    Your unit has been received and we are working on it.
    I sent an E-mail from support just now.
    Please reply if you receive it so I know your getting my E-mails.
    Check your junk mail just incase.
    Cheers,
    Jace
     
    JoeInOttawa likes this.
  4. lowlandr

    lowlandr Member

    Joined:
    Jun 11, 2019
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    I have not received any emails.
    dallas@blueharborsoft.com
     
  5. lowlandr

    lowlandr Member

    Joined:
    Jun 11, 2019
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Still nothing?
     
  6. JoeInOttawa

    JoeInOttawa Senior Member

    Joined:
    May 16, 2017
    Messages:
    267
    Likes Received:
    86
    Trophy Points:
    28
    Have you checked your spam/junk folders? because I promise you, if @Jace Nuzback says he emailed you, he did.

    Maybe you could connect through the PM system here on the board...?
     
  7. Jace Nuzback

    Jace Nuzback Senior Member

    Joined:
    Apr 9, 2017
    Messages:
    1,073
    Likes Received:
    730
    Trophy Points:
    113
    Occupation:
    Product Specialist Atomic Amps
    Home Page:
    I sent a new E-mail from my work account instead of the support E-mail.
    We're still working on your unit, but hope to have it ready next week for you.
    Jace
     
    lowlandr likes this.
  8. lowlandr

    lowlandr Member

    Joined:
    Jun 11, 2019
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Month 1
     
  9. lowlandr

    lowlandr Member

    Joined:
    Jun 11, 2019
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    My email has been wonky and I was not getting updates.
    My bad.
    Thanks for your help.
     

Share This Page

Share