Mac OS Big Sur Warning

Discussion in 'Discussion' started by Jace Nuzback, Nov 30, 2020.

  1. Jace Nuzback

    Jace Nuzback Senior Member

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    Guys,
    I've heard some reports from users that the editor application is acting strangely with the new Mac OS Big Sur.
    I recommend that you don't update your Mac OS to Bg Sur until we get this straightened out.
    Cheers,
    Jace
     
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  2. Chalky

    Chalky Well-Known Member

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    I read this concerns 2013,4 MacBookPros at the moment, certainly my old 2012 MBP seems to be ok
     
  3. Quadfire

    Quadfire Senior Member

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    Odd that Big Sur issues with the AA Editor would be an issue for some versions of the hardware and not others.

    Are there any first hand reports of issues to share on this?
     
  4. Quadfire

    Quadfire Senior Member

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    Bump. Can anyone confirm that the AA Editor still runs on Big Sur?

    @Jace Nuzback
     
  5. UncleEustace

    UncleEustace Member

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    the editor runs on both intel and M1 silicon macs with Big Sur, BUT: (for me) the editor crashes when trying to back it up (even after deleting and re-installing the editor on both intel and M1 machines).
     
  6. Quadfire

    Quadfire Senior Member

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    If you're a bit tech savvy ... and you have an Intel Mac, you could try running Windows inside of VirtualBox (or VMWare) ... and then try the Windows version of the AA Editor. You'd want the USB to be enabled on the VM. I tried this a while back (on a prior version of MacOS) and it worked.

    Good luck.
     
  7. UncleEustace

    UncleEustace Member

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    thanks but that seems like a lot of trouble (and doesn't one need to have a licensed copy of Windows anyway)?
     
  8. UncleEustace

    UncleEustace Member

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    Just a note- I sent an email to Amplifire tech support about this 11 days ago and have not yet even had a response. (uncool).
     
  9. Jace Nuzback

    Jace Nuzback Senior Member

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    I'm sorry about that.
    We're working on a fix for compatibility for Mac OS Big Sur.
    We'll post a new compatible version of the editor when it's ready.
    Sorry for the inconvenience.
    Jace
     
  10. Jace Nuzback

    Jace Nuzback Senior Member

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    For those of you having issues with running the AmliFireBox or AmpliFire (3,6,12) editor with Mac OS Big Sur,
    could you please try updating the firmware on your unit with Big Sur and post any error message you might get when it fails?
    Also, if you could try the same thing making a backup file and restoring with it.
    Screen shots would be very helpful. We're doing out best to get this issue resolved.
    Thank you for your help.
    Jace
     
  11. Jace Nuzback

    Jace Nuzback Senior Member

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  12. UncleEustace

    UncleEustace Member

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    I’m currently out of town away from my studio but just before leaving I downloaded firmware and gave it another go-
    no screenshots but to describe what happens on a basic attempt to backup presets- basically the progress bar changes color from green to grey, back and forth (for a seeming eternity), then it crashes.
    this is with Big Sur OS on both Intel and M1 macs.
     
  13. Jace Nuzback

    Jace Nuzback Senior Member

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    Thank you
     
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  14. Bill Kincaid

    Bill Kincaid Member

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    While I seemed to be able to back up every once in a while, I can no longer back up at all, it crashes every time. Why is this not being taken care of? I think at this point a little bit of honesty should prevail. Like we no longer have a programer available, or we don't have the funds right not to pay someone to fix it, or what ever the problem is. To keep stringing us along making it sound like it is being taken care of is ridiculous. I just bought this thing and need to be able to back up and restore. Now can someone please explain exactly what is going on!
     
  15. Quadfire

    Quadfire Senior Member

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    My guess is that these types of issues are hard to isolate/reproduce, and that a fix might require a messy upgrade of the version of JUCE (music programming toolkit) and/or getting support from the vendor.

    They might be hitting issues related to using tiny USB data packets. Who knows.

    Even on MacOS Catalina, my backups often fail to complete. If I use a different (shorter?) USB cable the problem goes away. Not sure if something in MacOS updates makes USB more prone to this issue, or that I have more user cabs (perhaps solely due the increased size of the backup)?

    Let the conjecture and frustration rage on....
     
    Last edited: Apr 30, 2021

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