Why I fear buying an A12

Discussion in 'Discussion' started by dheran, Jan 4, 2018.

  1. Wyatt McConnell

    Wyatt McConnell Senior Member

    Joined:
    Jan 16, 2017
    Messages:
    478
    Likes Received:
    288
    Trophy Points:
    63
    Somehow I just can't see the similarity of "so I went to step on my built in expression pedal for the first time only to find the pedal mechanism was completely dislodged from the unit" and " so...if you do this weird combination of things during boot up that rarely happen but for whatever reason did happen this one time, then you get some weird behavior that can be fixed by rebooting and not doing that weird thing that should be easy to avoid doing either purposefully or accidentally."
     
  2. Andrei

    Andrei Well-Known Member

    Joined:
    Apr 22, 2017
    Messages:
    80
    Likes Received:
    49
    Trophy Points:
    18
    As I said earlier, my example was excessive but this happens even if you accidentally nudge the pedal a little bit and you'll never know until you start playing. I don't know if you play live, but it happened to me before and it's not a pleasing experience.

    The similarity is the pedal malfunctioning and the difference is the way the situation has been handled.
    Being patronizing is never a good way to interact with your customers.
     
  3. Wyatt McConnell

    Wyatt McConnell Senior Member

    Joined:
    Jan 16, 2017
    Messages:
    478
    Likes Received:
    288
    Trophy Points:
    63
    Indeed
     
  4. Jace Nuzback

    Jace Nuzback Senior Member

    Joined:
    Apr 9, 2017
    Messages:
    1,516
    Likes Received:
    1,061
    Trophy Points:
    113
    Occupation:
    Product Specialist Atomic Amps
    Home Page:
    Andrei,
    You didn't start our conversation with a description of a problem,
    you started by showing a video of you moving the expression pedal upon boot up.
    I don't think asking why you were doing that was patronizing.
    Only after you actually explained the issue did I tell you that I would report
    the issue to the development team. HOWEVER, I also told you that the work around
    would be to plug in the expression pedal AFTER you booted up your unit.
    Did you follow my advice? Does it get you around this issue?
    Also, I started the conversation with YOU because you were being rude to other forum users.
    This is how I started our conversation:
    "Andrei, please treat the other forum users with respect.
    If you have issues with your product, I'm more than happy to to try and help you solve them.
    What can I do for you?
    Jace"
    You've continued to be rude to other forum users and to me.
    All I can do is try to offer you kindness and help.
    If you wish to feel patronized and act out with angry, negative posts that's on you.
    Jace
     
    NelsonP and Wyatt McConnell like this.
  5. Andrei

    Andrei Well-Known Member

    Joined:
    Apr 22, 2017
    Messages:
    80
    Likes Received:
    49
    Trophy Points:
    18
    That won't help your situation, my man!
    I don't really care why you started that conversation, your attitude was off ( being an Atomic representative and all). I had a problem and your mannerism was not very professional. Also, no, I won't disconnect the pedal every time I start the device because my pedalboard is crowded, so you must be joking if that's your solution after three months ...

    Also, literally, your first message said: "If you have issues with your product, I'm more than happy to to try and help you solve them.". I guess I'll have to thank you for your solution.
     
  6. Wyatt McConnell

    Wyatt McConnell Senior Member

    Joined:
    Jan 16, 2017
    Messages:
    478
    Likes Received:
    288
    Trophy Points:
    63
    "THE CUSTOMER SUPPORT AROUND HERE SUCKS, THE WAY THEY REACH OUT TO FOLKS TO SEE IF THEY CAN HELP WITH PROBLEMS THEY SEEM TO BE HAVING BUT NEVER CLEARLY ARTICULATING!!"
     
    GreatDane likes this.
  7. JiveTurkey

    JiveTurkey Well-Known Member

    Joined:
    Jan 5, 2017
    Messages:
    187
    Likes Received:
    89
    Trophy Points:
    28
    @Andrei ; my solution to you was to sell the thing. Months ago! Something meant to be used for fun and enjoyment should never cause this much anger and stress. Alternate solution; realize it's not an issue that will get fixed quickly (if ever) and buy an external wah. I get why you are mad but I would have just sold the darn thing and moved on ages ago.
     
    NelsonP, Dan Andrews and Andrei like this.
  8. Andrei

    Andrei Well-Known Member

    Joined:
    Apr 22, 2017
    Messages:
    80
    Likes Received:
    49
    Trophy Points:
    18
    Thanks, that's solid advice. I still think, though, that people should be aware of these issues and to be honest I am pleased to see that there are posts like "why-i-fear-buying-an-a12".
     
  9. Andrei

    Andrei Well-Known Member

    Joined:
    Apr 22, 2017
    Messages:
    80
    Likes Received:
    49
    Trophy Points:
    18
    Save your caps-locked breath man, you clearly are biased in a way that I don't find sincere. Bye!
     
  10. Andy

    Andy Well-Known Member

    Joined:
    Aug 14, 2017
    Messages:
    137
    Likes Received:
    102
    Trophy Points:
    43
    As it seems not being an urgent decision to take, because more or less your current setup works for you, If I were you, I’ll wait a bit to see if Atomic shows a clear sign of the intention of continuing developing their AF12 plataform and competing in that market segment, in that case the AF12 might be a good solution for your, If they don’t, you’ll better go for other gear.

    In the meantime you can A/B helix with your AFB, try settings, IR’s, etc.

    Cheers
     
    dheran likes this.
  11. Wyatt McConnell

    Wyatt McConnell Senior Member

    Joined:
    Jan 16, 2017
    Messages:
    478
    Likes Received:
    288
    Trophy Points:
    63
    Ya know, I had my tantrum moment on this forum and I think it was justified - there was a period when people had legitimate broken gear and couldn't get a response. When they hired Jace I decided to give it a clean slate. So far, I've gotten responses to all my emails and questions, you don't see anyone posting troubles without getting some sort of contact within a couple days max, etc.
     
  12. dheran

    dheran Well-Known Member

    Joined:
    Dec 13, 2017
    Messages:
    72
    Likes Received:
    61
    Trophy Points:
    18
    Yes Andy. My intention is to see if Atomic makes some movement, not necessarily in the direction of my needs, but in any direction. If I see that this products are alive, I really see the AA12 as my best option. A little pricey... But a solid option.

    Anyway, I just want to clarify that I find my AFB one of the best buys I've ever made. I feel something similar about the G5n (for the money, it's a pretty amazing piece of gear). So I love my AFB, and think Atomic has done a superb product.

    I also think that the AA12 is great... Just not fulfilling my needs, but so freaking close that I'd love them to update it so I hadn't excuse to not to buy it!

    Peace!
     
    Andy likes this.
  13. Slartibartfarst42

    Slartibartfarst42 Senior Member

    Joined:
    Apr 24, 2017
    Messages:
    211
    Likes Received:
    62
    Trophy Points:
    28
    What I find odd is that Atomic are clearly reading this forum so know all about the frustration regarding firmware updates as well as the growing concerns about Atomic abandoning products like the AA12 and AA3. These concerns could be easily addressed by them commenting directly on such concerns or starting a thread about them yet they always seem to ignore these concerns. This leads me to the conclusion that the AA12 and AA3 must therefore have a very limited life ahead of them and as a man currently contemplating upgrading from the AA3 to the AA12 as opposed to going the Helix route, that's a massive concern. I'm not remotely bothered that the Helix does more than the AA12 and has hundreds more options because the more streamlined Atomic approach suits me better but I'm very wary of buying a product that Atomic are about to abandon. If Atomic can reassure me on this point, that's great but if they continue to remain silent, what other conclusion can I draw other than them preparing to abandon the product?
     
    dheran and Andy like this.
  14. Wyatt McConnell

    Wyatt McConnell Senior Member

    Joined:
    Jan 16, 2017
    Messages:
    478
    Likes Received:
    288
    Trophy Points:
    63
    What do people want? Everytime somebody asks they need to pop in and say "we are working on it"? They've already said that's their focus now that AFB is out. All you can do is set your own personal opinion in terms of when you think it's reasonable for it to be released. They tried to put definitive time stamp on expected AFB release and then got blasted when they missed it so...why would they give a timeline again? As far as I know, the software development is basically one guy, and one guy that has other things on his plate besides his work with Atomic so yeah, it takes time.
     
    JiveTurkey likes this.
  15. Andy

    Andy Well-Known Member

    Joined:
    Aug 14, 2017
    Messages:
    137
    Likes Received:
    102
    Trophy Points:
    43
    People wants to know if AF it’s still under development or not, that could be simply addressed telling them if it does or don’t, if they can’t give a timeline, no problem, it’s better than nothing. If they keep in silence, they are giving people reasons to believe that AF platform is dead, and if it is not true, it’s a pity that they let that happen.
     
  16. Atomic Amps

    Atomic Amps Administrator Staff Member

    Joined:
    Oct 11, 2015
    Messages:
    60
    Likes Received:
    233
    Trophy Points:
    33
    Our AmpliFIRE line is not being abandoned anytime soon and we have an update in the works. We'll make a more detailed announcement when it is imminent. Thanks! :)
     
    DMiller, UnnoTed, guarjol and 6 others like this.
  17. NelsonP

    NelsonP Senior Member

    Joined:
    Feb 11, 2017
    Messages:
    450
    Likes Received:
    215
    Trophy Points:
    43
    When I bought my AA12 the choice was simple. AA12 at £750 vs helix at £1200. I didn't even try helix as it was too expensive to consider.

    Now helix LT is available for less than £700. Basically the same price as AA12.

    In my opinion, Helix LT beats amplifire on marketing, customer support, features (e.g built in expression, better editing on the device, usb audio, number of amps and effects, update frequency and the editor, to name a few).

    But Amplifire beats helix on core tones and form factor.

    For me the tone is the deal breaker and I am not selling my AA12 to buy a helix.

    But if I were making the decision between them now i would be taking a long hard look at helix LT.

    I'm sure that atomic are working on amplifire updates (now confirmed - woohoo!). I can't really understand why they haven't said more about that on here though.

    Finally, Andrei...I honestly think it would be better for you to contact atomic directly rather than complain in public on here. You come across as someone that is just looking for an argument and that is not really very helpful for anyone.
     
    Last edited: Jan 5, 2018
  18. Slartibartfarst42

    Slartibartfarst42 Senior Member

    Joined:
    Apr 24, 2017
    Messages:
    211
    Likes Received:
    62
    Trophy Points:
    28
    Thank you so much for this clarification. I never expected Atomic to respond to every gripe and grumble but it seemed to me that after over a year of such gripes and grumbles, it was in Atomic's own best interests to clarify the situation.

    For what it's worth, I hope that whatever you do with the AA12, you don't change the fundamental philosophy. Yes, the Helix LT is a competitor and if you keep to the philosophy of a limited range of options of superb quality, you'll have to make sure that it stays that bit cheaper than the LT but it's equally true that there is a section of the market that wants a system that doesn't have all of the endless options of most other systems. The trick is going to be how you add enough to the AA12 to keep it competitive while being able to keep its diminutive size and its price advantage over the Helix LT.
     
  19. abbeyroad65

    abbeyroad65 Active Member

    Joined:
    Sep 30, 2017
    Messages:
    32
    Likes Received:
    6
    Trophy Points:
    8
    Hey thank you for the imminent firmware update!!!!
    Really hope the parallel loop feature will be implemented as promised! Let see
    Cheers
     
  20. dheran

    dheran Well-Known Member

    Joined:
    Dec 13, 2017
    Messages:
    72
    Likes Received:
    61
    Trophy Points:
    18
    Great! Thanks a lot for that info! Then I´ll wait to see what happens... hope that I don´t need to wait too much time! Great to know from you!
     
    Last edited: Jan 5, 2018

Share This Page

Share