SUPPORT

MANUALS, DOWNLOADS & FAQ’S

WORLD CLASS
SUPPORT

QUESTIONS OR PROBLEMS WITH YOUR ATOMIC PRODUCT OR ORDER?

Please email support@atomicamps.com to initiate all customer service and RMA requests

Emails to support will receive an immediate reply from our ticket-based system and will be logged with a case number. A more detailed reply will be sent within 24 hours (usually inside of a few hours) to address your question or issue. Cases that can’t be resolved quickly or adequately via email will be referred to schedule a support phone call.

AMPLIFIRE
3, 6, 12 AMPLI-FIREBOX MKII AMPLI-FIREBOX BASS
BOX

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Downloads for AmpliFIRE 3, 6, 12

VERSIONS

Firmware v6.2.0.1 | System v3.4 | Editor v6.2.0.1

WINDOWS EDITOR

Download editor software. Latest firmware built in.

MAC EDITOR

Download editor software. Latest firmware built in.

Release Notes

PLEASE READ FIRST!

Owner’s Manual

Download AmpliFIRE Manual

System Restore

RESTORE YOUR AMPLIFIRE BACK TO FACTORY SPECS!

Factory Amps & Cabinet IR’s

DOWNLOAD ALL THE FACTOR AMPS AND CABINET IR’S

Downloads for Ampli-Firebox MK II

VERSIONS

Firmware v4.2.0 | Editor v4.2.0.0

WINDOWS EDITOR

Download the Ampli-Firebox MK II editor with latest firmware built in

MAC EDITOR

Download the Ampli-Firebox MK II editor with latest firmware built in

Release Notes

PLEASE READ FIRST!

Owners Manual

Download Ampli-Firebox MK II Manual

System Restore

Restore your Ampli-Firebox MK II to factory specs

Factory Amps & Cabinet IR’s

Download Factory Installed Amps & Cabinet IR’s

Downloads for Ampli-Firebox

VERSIONS

Firmware v3.3.0 | Editor v3.3.2.1

WINDOWS EDITOR

Download the Ampli-Firebox editor. Latest firmware built in.

MAC EDITOR

Download the Ampli-Firebox editor. Latest firmware built in.

Release Notes

PLEASE READ FIRST!

Owners Manual

Download Ampli-Firebox Manual

System Restore

Restore your Ampli-Firebox to factory specs

Factory Amps & Cabinet IR’s

Download Factory Installed Amps & Cabinet IR’s

Downloads for Bass Box

VERSIONS

Firmware v1.2.0 | Editor v1.2.0

WINDOWS EDITOR

Download the Bass Box editor. Latest firmware built in.

MAC EDITOR

Download the Bass Box editor. Latest firmware built in.

Owners Manual

Download Bass Box Owner’s Manual

Quick Start

Download Bass Box Quick Start Guide

System Restore

Restore your Bass Box to factory specs

TheAmpFactory AmpliFIRE Preset Pack is here! Andy has outdone himself, creating 76 new presets which open up a whole new facet of awesome tone and effects for your magic red box. Custom tailor them to work perfectly with your favorite guitars and share them back with the community, make clips, tell us how you’re using them or just hunker down and get lost in some of the best tone on the planet.

DOWNLOAD PRESETS

Download, unzip and rock!

Singtall, aka Ross J Johnson, had created some amazing presets for the AmpliFIRE! Included in the free download are Artist presets (AC/DC, Black Sabbath, Dokken, Dio, Metallica, Eric Johnson, Zakk Wylde and more), Modded heads (Carvin Legacy 3, Engl Fireball, Orange Rocker V and Slo Mod) as well as Singtall’s own tones – 47 different presets in all.

DOWNLOAD PRESETS

Download, unzip and rock!

FAQ’S

Atomic Amplifiers is known for its customer focus and outstanding service acumen. This philosophy of putting the customer first characterizes everything we do. There are a range of ways to get support for your Atomic Product:

Look Online
The answers to many common “How/ Why/ What/ Which” questions can be found by searching the web with your engine of choice. The electronic product manual (below) can also be searched.
Email Us
For the best and fastest customer support, please contact us directly at support@atomicamps.com with a detailed description of your question, problem or needs. A representative will respond within 1 day, usually within the first few hours

Visit our Store Policies Page for information on returns and warranties.

UTILITIES

Zipped files may be expanded
by using 7-Zip

Get Adobe Acrobat Reader

Product Manuals

CLR Operating Manual
04/112009 – Operating Manual for the 2013 CLR Series
Version 1.03 – (PDF file)

AmpliFire Operating Manual
AmpliFIRE Operating Manual for all models (3, 6 & 12)

10-24-2018 • Version 6.0.1 – (PDF file)

DISCONTINUED PRODUCTS

Reactor 112-18 User Manual

Reactor 112-50 User Manual

Reactor 212-50 User Manual

2010 Reactor Series Manual

Reactor 50/50 Stereo Power Amp Manual

Customer Service Testimonials

I can’t believe how fast they got back to me and actually fixed the issue…I’ve never had such good customer service. And for anyone that’s on the fence about getting one of these just get them you won’t be disappointed!

I had heard many great things about [Atomic customer service] and I can honestly tell you, I was NOT disappointed. … very sincere and there was no pressure at all. This is what impressed me most. You don’t often find that in today’s market.

When you deal with Atomic Amps, you deal with Tom King, President of Atomic Amps… Tom spent at least an hour of his time on the phone talking to me about his amps, and that’s not including the demo that he set up and drove 5 hours to…what other amp company President is willing to do that?

The best in the business. I’ve dealt with customer service from many companies. Most of them were satisfactory, but Atomic’s support is way above average. Part of the reason is that it’s a relatively small company, but I’ve dealt with other small companies who didn’t have the commitment to customer satisfaction that Atomic has. I can’t say enough. Just outstanding.

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